Programme · CORPORATE
Corporate & Customised Staff Training
Short, practical courses for hotels, lodges, restaurants and tour companies who need their teams to be better this quarter.
We train other people's staff, on site or at the resort. Programmes are built around what your team actually gets wrong: service sequence, upselling, room standards, food safety, complaint handling, or guiding confidence.
Sessions are hands-on and short enough to fit a working roster, and can be residential at the resort with meals and accommodation included — which doubles nicely as a team retreat.
What you'll study
- Guest service excellence and complaint recovery
- Food and beverage service standards
- Kitchen hygiene and HACCP basics
- Housekeeping standards and room inspection
- Front office, reservations and upselling
- Supervisory and team leadership skills
- Tour guiding and interpretation refreshers
Entry requirements
- · A brief on your team size, roles and objectives
- · Preferred dates and location (on site or residential at the resort)
Where it leads
- · Measurably better guest scores
- · Lower staff turnover
- · Consistent standards across shifts
Gallery
Training at the Institute
- Awarding body
- Bunyonyi Safaris Skills Institute (certificate of attendance)
- Duration
- 1 day to several weeks, by agreement
- Intakes
- By arrangement, year round
- Fees
- Fees on request
Ask about this programme
We will send the current fee structure, intake dates and the application pack.
Ready to apply? Go to admissions.